Exchange and returns

Returning an item

The store guarantees that every item is checked before dispatch for completeness and for the absence of defects.

Returning a faulty or defective item

On the day your order arrives, please check the item for serviceability and for the absence of defects and damage. Should anything be disputed, let us know in whatever way is convenient for you within 24 hours, explain what the problem is and provide photographs or video in support. Once we have confirmed the matter, send the item to the address we give you. Please note: the cost of return delivery is paid by the sender. When a fault or defect is finally confirmed, we reimburse the value of the item together with the transport costs.

Once the return reaches us, we inspect the item on video. If the problem is confirmed, and provided there are no signs of wear and the item is complete, we refund its value or replace it. Otherwise we provide evidence to the contrary and send the item back.

Returning an item of proper quality

Under the Law of Ukraine «On the Protection of Consumer Rights» of 13 January 2006, if for any reason the item does not suit you, you may exchange or return it within 14 days of receiving it. The item must show no signs of use and must be in its original packaging. To return a piece, send it to us at the return address, telling us the reason for the return beforehand. The money for the item is refunded once we have received the piece and confirmed that it is intact. Please also keep any documents relating to the return. The money for the piece is refunded within 7 days by transfer to the account you specify. 

This does not apply to a piece made to order, sewn to individual measurements or altered from an existing model. Under the Law of Ukraine «On the Protection of Consumer Rights», Article 13, paragraph 5, subparagraph 3, handmade models, pieces sewn to individual measurements and models altered at the customer’s request may not be returned. The store reserves the right, at its own discretion, to meet the buyer halfway and to agree the return of such pieces case by case. In that event the refund for the piece is its value less 20–30%, depending on the alterations made.

Important! Costs arising from the return of an item because the store failed to perform its obligations properly are borne by the seller. All other costs of returning an item of proper quality are borne by the buyer.