Payment and delivery
Orders are dispatched every day except Saturdays, Sundays and public holidays. Delivery by Nova Poshta takes 1–3 working days depending on the destination (delivery to Kyiv, for example, takes one day), provided the item is in stock (please check availability with the manager). To collect your parcel you will need the waybill number (sent to you by SMS or Viber once the order has been dispatched) and a document proving your identity (passport, driving licence).
You can place an order directly on the product page. Open the product page and click «add to cart». You will then be asked to choose a delivery method and a payment method, and, after accepting the terms of service, to fill in your personal details. You can also simply send your order to vishivano4ka.ua@gmail.com.
Important! By placing an order you consent to the processing of your personal data!
Within a few hours our manager will contact you to confirm the order and agree the delivery and payment details.
If you have any questions about a product, delivery or an order, simply call +38 (066) 553-79-65 or +38 (096) 825-06-35 and place your order with the manager.
Prepayment is made by transferring the order amount to our account at JSC CB "PRIVATBANK", IBAN UA473052990000026005000802251, recipient code 3068406052.
Under the Law of Ukraine "On Consumer Protection" of 13 January 2006, if for any reason the item does not suit you, you may exchange or return it within 14 days of receiving it. The item must show no signs of use and must come with its original packaging. To return an item, send it back to us, letting us know the reason for the return beforehand. You will be refunded once we have received the item and confirmed that it is intact. Please also keep any documents relating to the return. The refund will be transferred to the account you specify within 7 days.
Items made to order, to individual measurements, or with changes to an existing design. Under the Law of Ukraine "On Consumer Protection", article 13, paragraph 5, subparagraph 3, handmade items, items sewn to individual measurements and designs altered at the customer's request cannot be returned. The store reserves the right, at its own discretion, to accommodate the customer and agree the return of such an item on an individual basis. In that case the refund is the price of the item less 20–30%, depending on the changes made.